Celebrating Patient Experience Week: How Communication is Central to a Positive Patient Experience
The heartbeat of the American healthcare industry is the over 18 million individuals who dedicate their lives to improving the health and well-being of the nation. Comprising 15 percent of the workforce, these healthcare professionals, including allied health professionals, physicians, nurses, and clinicians, are the backbone of patient care. Their role in maintaining the three […]
The Importance of Phone Skills for Healthcare Providers and Their Staff
The first documented medical telephone consultation occurred in 1879. Healthcare has changed dramatically in the more than 140 years since that consultation, but one of the important components of the industry remains communication. As we mentioned in a previous blog, effective communication can lead to better health outcomes through reduced medication errors. A study published […]