Frequently Asked Questions
How to Contact Us
Want to talk to a real person? Call us at 888-980-6860.
On the run and can’t make a call? No problem, just email us and we will get right back to you!
Want to stop by or mail us something? We are in Santa Barbara, CA, not a bad place for a visit!
We are located at:
114 E. Haley St. STE L
Santa Barbara, CA 93101
Is customer service available 24/7?
Our customer support center is open Monday through Friday 9:00am – 5:00pm PCT. After hours support for urgent matters is available as well.
How do you help our calls get through Caller ID Block?
One of the advantages of using the RingRx Mobile App is that it allows you to place calls as though you are calling from your office. So the number displayed on your patient’s phone will be that of your office.
Are there really no contracts or obligations?
That is correct. There are no contracts. You pay as you go and can upgrade, downgrade or cancel at any time without fees or penalties.
Can we just use the phone system without the on-call system?
Sure! You can choose to use any or all the systems, which are the RingRx Deskphone System, RingRx On-call System, and the RingRx Mobile App. Your phone system will work just as well if you don’t use the on-call system or mobile app, but we do recommend them because it is much more efficient to use the on-call system to automatically route calls to your team, and likewise, play all messages on your phone with the mobile app.
How does the 30-day free trial work?
The RingRx free trial allows you to test the complete system for 30 days. You’ll get the same quality of service that we offer all our clients. If you’re not happy, just return the phones and you will never be billed.
Step 1: Fill out the online free trial form by clicking here.
Step 2: We’ll call you to answer your questions and personalize your account.
Step 3: You’ll receive your free phones within 2-5 business days.
Step 4: We’ll train your team over a 1-hour session in person or via web conference.
Is RingRx HIPAA compliant?
Yes. RingRx is one of the few phone systems designed exclusively for doctors and has therefore been built to be entirely HIPAA compliant. We provided a signed BAA at the start of your service.
What kind of phones will we get?
RingRx uses Obihai brand phones. For details about Obihai, check out their website. We chose Obihai for their quality, reliability, and features. One of the best benefits is we can manage your phone from our office! This minimizes the burden of troubleshooting and lets us handle it for you. Most phones do not have that capability.
Do you provide phones?
Yes, every account gets free deskphones which we program and provide for you. You’ll receive them within 2-5 business days of opening your account.
Will you train my team?
Yes, we can come to your office or conduct the 1-hour training session with your team via web conference. That’s normally all it takes to start using RingRx, but we’ll always be available for help through phone and web support.
How long does it take to get up and running?
Because everything is handled in the cloud without old legacy phone systems, it takes an average of 6 days for you to be fully operational. Once you start your free trial, we’ll call you before setting up your account and shipping your deskphones. You’ll get your phones within 2-5 business days and we’ll give you hands-on training (1 hour) to make sure you are all setup and ready to go!
Are there any installation costs or servers to buy?
None from us. And each account gets up to 5 high-quality desk phones (Obhihai is the brand). You will need an internet connection and a network cable at each phone location. You may need to have some modifications made to your network, but probably not.
Are there any limits on calling minutes?
No. Both local and long distance calls are free for normal office use and you will never get a bill for excess minutes. For details, see our reasonable use clause.
Is long distance really unlimited, and free?
That’s right. Long distance is really unlimited and free. We’re proud to be one of the very few phone providers to offer you this.