PBX. ATB. ACD. ANI. IAX. POE. VoIP. If you’re not familiar with these acronyms, you’re not alone. Although some of…
Whether yours is a small solo practice, a multi-location office and physician practice, a family medicine office or a center for specialized …
There’s no doubt that technology has substantially altered the healthcare industry. Patients can now schedule appointments online, check in digitally before an …
Do you remember the days before social media? No matter whether you’re GenX or from the “Okay, Boomer” cohort, and no matter …
The pandemic may seem like it was a lifetime ago, but it was only a few short years, and we’re still feeling …
Sometimes it’s good to be different. If everyone and everything were the same, the world would be a boring place. In healthcare, …
The customer is always right. We all know that’s not exactly the case, but part of providing good service to consumers is …
Whether you’re switching your personal cell phone service from one carrier to another or your entire practice from an old-school phone system …
Audit. That one word causes a lot of fear in people, even law-abiding taxpayers who follow the rules and regulations of the …
Let’s take a moment to think about something a bit less medically and HIPAA-compliance oriented, but still important to your patients’ perception …
Providing exceptional patient care is more than just about medical expertise. Today, patients evaluate healthcare practices based on their overall experience, from …
Entrepreneurship continues to boom in the United States. An average of 4.4 million small businesses started annually in this country, bringing the …
Are you constantly wondering how the day slipped away from you, longing for more hours to get things done? Inefficient communication practices …
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