How to Navigate The Campaign Registry

Updates to how cell phone carriers handle text messages originating from businesses.

What is The Campaign Registry (TCR)?

The Campaign Registry is a major change being implemented by cell phone carriers in managing business text messages. RingRx does not support this new program and feels it is an inappropriate burden on our customers. Regardless, your ability to communicate with your customers will be impacted if you do not follow through with their requirements.

This program requires all businesses that use text messaging to register their number and pay a monthly fee. RingRx will collect this fee and pay it to The Campaign Registry on your behalf. You will see the fee on your monthly statement. RingRx is collecting only the amount that has to be paid to the cell phone carriers for this program.

A thorough explanation of the program and why it’s happening can be found here. You’ll find an update here.

Doctor on the phone evaluating communications providers
Mobile phone in healthcare practice

What Is This Registration Requirement Designed to Do?

Certain mobile carriers have changed how they regulate the number and type of local text messages they permit for business senders. They also impose new registration requirements and require business senders to pay additional fees. In other words, if RingRx business texting services users want to send text messages to anybody using one of these mobile carriers (AT&T, TMobile, US Cellular, Verizon), they must register their number and pay a fee.

Who Has To Register?

For RingRx customers intending to send text messages to cell phone users, registration is required. However, if your usage of RingRx texting is exclusively between RingRx users, registration is not necessary.

Team of doctors looking at tablet

What Do I Have to Do?

You must register your account if you want to continue texting customers or patients. To do so, please log in to your RingRx User portal and go to Settings\Campaign Registry Form. Please note completing our form does not instantly make your texting start working, as the TCR has to review your application. Once it’s approved, your texting should start working.

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