Deciphering VoIP — How to Select the Right System for Your Healthcare Practice
PBX. ATB. ACD. ANI. IAX. POE. VoIP. If you’re not familiar with these acronyms, you’re not alone. Although some of them sound like federal agencies, they all have to do with telecom. PBX, for example, stands for private branch exchange, and ATB is short for all trunks busy. For this blog, we’re focusing on VoIP, […]
Why Your Practice Needs to Upgrade to VoIP in 2024
Whether yours is a small solo practice, a multi-location office and physician practice, a family medicine office or a center for specialized care, it all begins with your patients and the treatment that they receive. Your desire to run your office efficiently and cost-effectively is always balanced by the need to be responsive, compassionate, and […]
Is lack of standardization holding your practice back?
Sometimes it’s good to be different. If everyone and everything were the same, the world would be a boring place. In healthcare, though, variances can cause problems, especially when technology is the focus. Just like you can’t assemble a product purchased from a well-known Swedish home goods manufacturer without the necessary components — and a […]
Hold Music – What Your Hold Music Says About You and How It Impacts Your Practice.
Let’s take a moment to think about something a bit less medically and HIPAA-compliance oriented, but still important to your patients’ perception of your practice. I’m talking about the time that people spend on hold, and what they hear while in that all-too-familiar space between wanting to speak to a human being and actually getting […]