PBX. ATB. ACD. ANI. IAX. POE. VoIP. If you’re not familiar with these acronyms, you’re not alone. Although some of them sound like federal agencies, they all have to do with telecom.
PBX, for example, stands for private branch exchange, and ATB is short for all trunks busy. For this blog, we’re focusing on VoIP, otherwise known as Voice over Internet Protocol.
What exactly is VoIP? The FCC describes it as a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.
That might not sound like a big difference, but VoIP offers a host of advantages, from cost savings and scalability to improved voice quality and 24/7 access to contacts, files and features. The technology works with your existing mobile and desktop equipment, so you aren’t stuck paying a bunch of maintenance fees or investing in expensive hardware.
VoIP enterprise-class phone systems are vital for practices striving to stay competitive. They’re well-suited for small and medium-sized medical practices because they enable physicians to make calls conveniently and securely from their smartphones or laptops. And they’re a reliable solution for practices struggling to handle the vast amount of data necessary for better patient communication.
You’re busy enough dealing with appointment scheduling and billing issues, compliance requirements and other administrative hassles. Trying to figure out what features you need in a VoIP phone system or being saddled with a complex and expensive system that’s not user-friendly isn’t something you need to spend your time doing.
To make it easier for you to learn more about features that should be included in a VoIP enterprise-class phone system — without the need to pay more to get them — we’ve created a checklist you can use when researching a solution for your practice.
- Texting: A HIPAA-compliant texting platform facilitates faster communication with colleagues and patients. It improves workflow, protects patient data and privacy and meets patient preferences.
- Faxing: HIPAA-compliant VoIP phone systems that include eFax will save you money, improve security, and make your office more efficient. Information can be faxed anywhere using any device simply by accessing your portal, uploading documents and hitting send.
- Call Routing: This feature streamlines your medical practice’s communication flow by efficiently managing your incoming calls. It ensures that patients can easily reach the right provider to handle their requests and route calls based on staff responsibilities, thereby improving patient and staff satisfaction and reducing medical errors.
- Call Queues: Use this feature to manage high-volume call traffic and ensure patients can speak with the right person in a timely manner. The result is shorter wait times, fewer missed calls and a more efficient workflow.
- HIPAA Compliance: HIPAA violations occur more often than you think and often come with harsh penalties. VoIP enterprise-class phone systems with the strictest security standards not only protect patient privacy but also increase patient trust.
- Automated Patient Outreach: Keep your patients updated and engaged with automated reminders, marketing offers and new patient forms via their preferred devices.
- Audio Conferencing: Simplify the setup and management of multi-party audio conference calls. The goal is to make communication among healthcare providers and patients seamless and hassle-free.
- HD Voice: With enhanced call clarity and better speech recognition, HD Voice leads to a more streamlined workflow and less time wasted on re-dialing or asking for clarification. Benefits include fewer miscommunications and improved patient satisfaction.
- Phone Number Portability: Keep your current phone number to avoid communication disruptions and eliminate the hassle of updating contact information.
- Custom Setup: Find a VoIP enterprise-class phone system provider that tailors its communication system to meet your specific practice needs.
At RingRx, we offer an enterprise-quality VoIP phone system that streamlines patient communication using mobile phones or desk phones — along with all these features and more. Our solutions target specific pain points unique to physicians, nurses, medical office managers, therapists and their business associates.
Request a demo to learn more about RingRx and our VoIP communications platform designed for healthcare practices like yours.