Contact Us: 1-888-980-6860
Contact Us: 1-888-980-6860
Clear answers on RingRx’s platform, pricing, and compliance.
What is RingRx?
RingRx is a HIPAA-compliant phone, fax, text, and video system built specifically for healthcare. It consolidates multiple tools into one secure platform, helping clinics improve communication and protect patient data.
Learn more on our About RingRx page.
Who uses RingRx?
Independent practices, behavioral health clinics, multi-location groups, and hospitals all use RingRx to manage patient communication. It’s designed to scale from solo providers to enterprise settings.
See real-world examples in our Case Studies
How is RingRx different from other VoIP providers?
RingRx was designed for healthcare from the ground up. Features like BAAs, audit logs, HIPAA-ready texting, and transparent pricing come standard.
Compare options with our Competitor Comparisons.
What is HIPAA?
HIPAA is a U.S. law that sets national standards to protect patients’ health information across phone, text, fax, and electronic records. It requires safeguards, workforce training, and Business Associate Agreements with vendors handling PHI.
Learn more in Is Your Healthcare Practice Telecommunication System HIPAA-Compliant?
Why is HIPAA compliance important to my practice?
It protects patient privacy, reduces breach risk and fines, builds patient trust, and keeps operations lawful. Noncompliance can disrupt care and trigger penalties.
Read: Is Your Healthcare Practice Prepared for a HIPAA Audit?
Is RingRx HIPAA-compliant?
Yes. RingRx includes encryption, access controls, and audit logs. Every customer receives a signed BAA, making compliance easier to demonstrate during audits.
Explore our HIPAA & Security Features.
Does RingRx sign a Business Associate Agreement (BAA)?
Yes. RingRx provides a signed BAA during onboarding, giving practices the documentation they need to prove compliance.
Learn more about BAAs here.
How does RingRx protect patient data?
RingRx secures PHI with end-to-end encryption, redundant storage, and role-based access controls. Updates are applied automatically to keep practices ahead of threats.
Get details in our Data Security eBook.
Does RingRx help with HIPAA audits?
Yes. RingRx generates complete audit logs, helping practices cut audit preparation time by up to 75%.
Read our HIPAA Whitepaper.
Can I text patients securely with RingRx?
Yes. RingRx provides HIPAA-compliant texting so staff can connect quickly without risking PHI exposure. Messages are encrypted, logged, and easy to manage.
Explore Secure Texting Solutions or Start a Free Trial.
Does RingRx offer secure faxing?
Yes. RingRx offers HIPAA-compliant faxing through web-based or machine faxing. All transmissions are encrypted and tracked for compliance.
See how it works in our Faxing Solutions.
Can I use RingRx for video visits?
Yes. RingRx Video supports secure, download-free telehealth sessions that meet HIPAA standards.
Learn more about RingRx Video or Schedule a Demo.
How does RingRx handle after-hours or on-call calls?
RingRx OnCall routes urgent calls to the right provider and holds non-urgent messages for follow-up. This reduces stress for staff while keeping patients supported.
See details in the OnCall System.
Does RingRx integrate with EHR systems?
Yes. RingRx integrates with major EHR and practice management platforms, streamlining workflows and reducing duplicate work.
Learn more about RingRx Integration.
How much does RingRx cost?
RingRx starts at $15 per user per month. Pricing is transparent with no hidden fees, helping practices budget confidently.
Check our Pricing Plans or Start a Free Trial.
Does RingRx charge fees or taxes?
RingRx has straightforward pricing with no hidden fees. Taxes are only applied where required by law.
Review Fees and Taxes or Start a Free Trial.
How long does setup take?
Most practices are live in less than a day. RingRx manages porting, configuration, and training so staff can focus on patient care.
Learn more about Implementation Support or Schedule a Demo.
Can I port my existing phone numbers to RingRx?
Yes. Our team manages number porting so practices can keep existing phone numbers with minimal downtime.
Read more about Number Porting or Schedule a Demo.
What kind of support does RingRx provide?
RingRx offers U.S.-based support by phone, chat, and email. Our support team understands healthcare workflows and responds quickly.
Learn more about Customized Support.
How reliable is RingRx’s service?
RingRx is cloud-hosted with geographic redundancy and failover, delivering 99.99% uptime.
Review Network Connectivity or Start a Free Trial.
What if I have call quality issues with RingRx?
RingRx is built for reliable, high-quality audio. If you ever experience call issues, our support team helps quickly diagnose and resolve them so your practice stays connected.
Learn more about Call Troubleshooting or Schedule a Demo.