Contact Us: 1-888-980-6860
Contact Us: 1-888-980-6860
Can we text patients appointment reminders?
Yes. Use approved templates, honor opt-out, and avoid PHI beyond the minimum necessary unless you have documented consent.
Read: Enhance Patient Engagement with RingRx’s Automated Outreach System
What consent do we need before texting?
Capture express consent at registration or during the first opt-in. Provide a clear STOP option and log preferences.
Do we need The Campaign Registry (TCR)?
Yes. TCR registration improves deliverability and prevents carrier filtering for A2P messaging. Register your brand and campaigns.
What PHI is safe to include in a text?
Keep texts administrative: date/time, location, callback number, and a generic purpose. Avoid diagnoses and sensitive details unless explicit consent allows it.
Read: Texting and Healthcare: The Challenges of Staying Current and Compliant
Can patients reply to reminders?
Yes. Two-way SMS supports confirm, cancel, and reschedule replies. Use shared inbox rules to route responses to staff.
Explore: The Secret to Cutting Patient No-Shows by 25% (Hint: It’s Easier Than You Think)
Are voicemail-to-email transcriptions okay?
No — forwarding voicemails or transcripts via standard email is not HIPAA-compliant. View and manage voicemail inside the secure RingRx portal.
Read: My Voicemail Settings
What makes digital faxing patient-safe?
Encrypted transmission, verified recipients, access controls, and retention logs. Use cover sheets and delivery confirmations for PHI.
Read: Faxing in Healthcare – Bridging the Technology Gap and Staying Compliant
How do we limit PHI exposure in caller ID or text?
Use a generic caller CNAM, redact details in SMS templates, and train staff on the “minimum necessary” rule. Keep identifiers generic.
Read: Caller ID Name or CNAM
Why do some texts fail or arrive late?
Common causes: unregistered campaigns, carrier filtering, prohibited keywords, or public short links. TCR registration is now critical to avoid blocks.
Read: Texting Troubleshooting
How long should we retain call, fax, and text records?
Follow state law and your retention policy. RingRx has platform retention rules; export or archive records you must keep longer.
What is the best cadence for reminders to reduce no-shows?
A multi-touch cadence works best for many practices: a notice 72 hours, 24 hours, and 2 hours before the appointment, plus tap-to-confirm and same-day follow-up for non-responders. (RingRx resources recommend testing cadence by patient population.)
Read: Connected Care Playbook
After-hours and on-call basics?
Use on-call schedules, escalation rules, and automatic “received” confirmations. Route true emergencies to 911 and urgent clinical triage per practice policy.
Read: RingRx OnCall Overview