Upgrading Your Patients’ Experience
Providing exceptional patient care is more than just about medical expertise. Today, patients evaluate healthcare practices based on their overall experience, from the first point of contact to the moment they leave the facility. It’s no longer just about clinical treatment; it’s about delivering a seamless and satisfying patient journey. Think about how patients now […]
The Perks of Patient Satisfaction for Healthcare Providers
In the business world, it costs five times as much to attract a new customer than to keep an existing one. Satisfied customers tell an average of nine people about their positive experience, while dissatisfied ones are likely to tell 22 people about their negative one. Healthcare, for all intents and purposes, is a business. That […]