About one-third of adults in the United States report that, in the past 12 months, they have skipped or postponed getting healthcare they needed due to the cost. Roughly half of respondents in a recent survey reported difficulty obtaining accurate cost estimates before receiving care, while 63 percent were billed more than they were initially quoted.
A lack of price transparency continues to plague the U.S. healthcare industry – something government legislation (i.e., the No Surprises Act, the Transparency in Coverage Final Rule) has seemingly failed to eliminate. That’s the case even when mitigating the issue would likely help reduce expenditures, improve patient satisfaction and engagement, bolster patient knowledge of payment responsibility, and result in m ore profitable revenue collection from lack of surprise medical bills.
As a healthcare provider, you’re aware that collecting more revenue while cutting costs is especially important as the amount of money it takes to operate a practice continues to rise. The average overhead for today’s medical practice ranges from 60 to 70 percent, with annual expenses estimated at between $600,000 and $800,000.
Cutting costs without negatively impacting patient care is indeed possible. As we mentioned in a previous blog , scaling your business communication through a voice-over-internet protocol (VoIP) phone system is not only less expensive than traditional phone services but also equips your practice with numerous advanced calling and data storage features.
Providing healthcare practitioners like you with a HIPAA-compliant VoIP communications system that offers numerous features and functions would be beneficial only if it were not laden with hidden fees and taxes. That’s why we at RingRx believe that clarity in pricing and billing is a crucial part of what we offer our customers . No hidden fees and taxes or unclear pricing structures with our platform.
Need more proof? Check out these straightforward answers to frequently asked questions about our enterprise phone system, built specifically for the healthcare industry.
What Pricing Plans Does RingRx Offer?
We take pride in making our pricing plans as transparent and simple as possible. These include:
- Lite ($15 per user per month): A complete business phone system for any-sized practice
- Grow ($19 per user per month): Business phone, fax, and text for your entire office
- Clinic ($25 per user per month): A b usiness-class communications solution for growing and established practices
We offer a complete feature list for your convenience.
How Does RingRx Charge?
We charge on a “ per user ” basis, meaning an account is billed for the number of users that are present on it. We utilize this pricing method because it is simple, fair, and allows us to ensure appropriate security.
A user is any individual who accesses our services using a mobile app, a desk phone, or our user portal for any purpose on an account. Typically, a user will include a username, password, extension number, or voicemail box or PIN.
We charge customer accounts for services as follows:
- Billing date is the date of the month you signed up for service. This will typically be the date your free 14-day trial expired or the date your subscription was finally activated.
- For accounts paying with a credit card, your card will be charged automatically on the billing date.
- Service is billed in advance. When you are charged on your billing date, you are billed for the upcoming month.
- We do not prorate service if you remove a user or terminate service before your billing date.
What Does RingRx Charge For?
Our standard plans (Grow and Clinic) do not charge for:
- Minutes of talk time
- Number of texts sent
- Number of pages faxed (inbound or outbound)
- Phone numbers (as long as you do not exceed the quota of numbers included in your plan)
- Voicemail boxes (as long as you do not exceed the quota of mailboxes included in your plan)
- Phone number porting
We will always do our best to fully disclose any additional charges to you when discussing them with a representative. And, they are always visible on our website . We charge for:
- Premium or “add-on” features (not required), including Call Recording , RingRx Outreach , and Call Center Queues .
- Some shipping costs (for all routine deliveries of hardware)
- Text Campaign Registry fees (application required to be able to send texts to the cellular networks)
- Desk phone lease or purchase (not required)
What About Taxes and Fees?
As a registered telecommunications company providing service throughout the U.S., we are required to register with every state and locality where we offer services. We also must report our customers’ taxable usage as required by each relevant taxing authority.
It’s important to note that these fees and taxes are the exact amount required by each government entity. We do not mark up any of these amounts or make any money on them.
Examples of fees and taxes customers may see on their invoices include:
- State and local VoIP taxes
- State and local sales tax
- Telecommunications taxes and fees
- Public utility or gross receipts taxes
- Right-of-way fees
- State-by-state variations
For more details on these taxes and fees, visit our knowledge base .
How Does the RingRx Free Trial Work?
We offer a complimentary 14-day trial for potential customers, allowing them to use our services and test them out before purchasing, ensuring they meet their needs. We don’t require a credit card during the trial period. If you add a card during your trial period, you will not be billed until the trial period ends and your official subscription begins.
What Types of Payment Does RingRx Take?
We accept all major credit and debit cards.
RingRx: High-Quality VoIP Communication with Transparent Pricing
Making effective communication a more affordable part of your healthcare practice shouldn’t require sorting through hidden costs and charges. Let RingRx provide you with the phone system features, functionality, and price transparency you need. Request a demo to learn more!
For any additional questions regarding RingRx billing, please email us, call 888-980-6860, or complete our contact form.
