Why Interoperability Matters
Every practice manager dreams of having a team in which the whole staff — whether a physician or front desk personnel — works seamlessly with one another. No drama or duress. Just easy communication and collaboration with an eye to extending top-level care and attention to each patient.
Now take that dream a step further. Doesn’t your wish list include the same thing for your office systems? How much easier would your life be — and how much would the service you provide improve — if your phone system could integrate easily with your EMR or scheduling system? Imagine how many steps in your staff’s days would be saved if systems shared data with each other.
When one system works with another, transferring data and interpreting it to create valuable results for both is called interoperability. It adds significant productivity to your medical practice’s operations. Let’s take a closer look at what interoperability is, why it matters, and how RingRX’s high level of interoperability can improve your practice’s workflow.
What is Interoperability?
At its most basic, interoperability is the ability of two applications to communicate to reduce an end user’s workload. You may not be aware of it because it’s become so routine. Still, in your personal life, you rely on interoperability constantly, whether logging on to a website using Facebook or tracking a package from a vendor. When one piece of software can “talk” to another, both companies use application programming interfaces, or APIs, to make consumers’ lives easier. That same API technology makes all kinds of data communication and collaboration possible.
When it comes to healthcare, interoperability is essential. In a 2019 report titled Sharing Data, Saving Lives, the American Hospital Association outlined the benefits of interoperability, noting that it strengthens care coordination, improves safety and quality, empowers patients and families, and increases efficiency while reducing costs. The report concluded that interoperability that allows seamless movement of information from one care setting to another holds the promise of lasting improvement in patient care.
Why Does Interoperability Matter?
RingRX’s HIPAA-compliant VoIP system is already designed to simplify communications between your patients and your practice. It saves you time and money, providing a single platform that connects patient information with your voicemail system, facilitates texting between colleagues, routes calls to the right physician, and securely and confidentially sends documents. But Ring RX’s interoperability also improves your practice’s workflow and eliminates double work.
We’ve all come to expect the devices and tools we work with to work with each other. RingRX is built to do exactly that. Making your life easier and your practice more profitable is part of our mission, so whether you want to integrate our VoIP system with your EMR or scheduling system, we’ll spend the time needed to find out what you hope to achieve and work with the appropriate development team to get it accomplished.
RingRX Brings Real-World Interoperability to Your Practice
Whether you’re a three-physician office or a large radiology group, every practice needs to schedule its physicians. Chances are that you use a healthcare provider’s scheduling service like Amion or QGenda to help set up your providers, their workload, and their on-call availability. By integrating these services with the RingRX’s OnCall System, your staff only needs to manage one calendar to accomplish this scheduling. Your patients’ calls – or even calls from hospitals you’ve contracted – get routed directly to the correct on-duty provider.
Integrating RingRX with AMiON means more than improved efficiency for your office. It also means that hospitals or patients no longer need to struggle to reach the correct health professional outside of office hours. Interoperability saves valuable time, boosts patient satisfaction and potentially makes a life-or-death difference in patient outcomes.
Here’s how it works…
- Radiology groups need to provide 24/7 radiology services to regional hospitals. Their challenge is to ensure that they always have a provider on duty to perform procedures at any time.
- Practices create schedules using AMiON and QGenda for the upcoming month or week, ensuring that all doctors are treated fairly, and hospitals get the resources they need.
- Practices that integrate these services with RingRx can route calls or messages that come in during a specific shift and from a specific hospital to the provider on duty at that time.
- This integration improves communication between hospitals, doctors, and the rest of the radiology group’s team. With RingRx’s VoIP system, radiology groups can efficiently communicate with each other and manage patient calls while ensuring that the shifts are covered fairly.
- Medical practices require a well-balanced schedule that ensures full coverage and a fair distribution of workload. By integrating with RingRx’s VoIP system, medical practices can ensure that all shifts are covered and that patient calls are routed to the right provider at the right time, improving the quality of patient care.
Interoperability Makes Your Practice Run Better
Interoperability is a critical component of healthcare operations that can significantly improve efficiency. RingRx’s high level of interoperability allows healthcare providers to seamlessly integrate their communication systems, scheduling tools, and EHR systems, which ultimately leads to better patient outcomes, increased efficiency, and reduced costs.
By incorporating RingRx’s HIPAA-compliant VoIP system, medical practices can enjoy a single platform that connects patient information with their voicemail system, facilitates texting between colleagues, and routes calls to the right physician, among other features.
Additionally, RingRx’s interoperability ensures that patients can access the correct health professional outside of office hours, saving valuable time and boosting patient satisfaction. Ultimately, RingRx is dedicated to making the lives of medical professionals easier and their practices more profitable, and our commitment to interoperability is a key component of achieving that goal.
Want to learn more? Start your free trial of RingRx today!